Change, cancel and refund

1. Cancellation requests before packaging

If your order has not been packaged yet, you can request a cancellation by contacting the Korendy Support Team. You can send your request to destek@korendy.com.tr during business hours.

Canceled orders are automatically refunded to the card used for the purchase within 1 to 10 business days after the transaction is confirmed.


Important Note:

It may take several hours for the support team to respond to your cancellation request (during business hours). During this time, there is a possibility that your order may be processed and packaged by the warehouse. If the order has been packaged, it can no longer be directly canceled and the shipping process will continue.

Orders Appearing as "Not Shipped"

Even if your order appears as “not shipped” in the system, this does not necessarily mean that no action has been taken. In the background:

  • The order may have been handed over to the warehouse team for preparation.
  • In this case, the order is moved to “Prepared” status in the system.
  • However, since the tracking number has not yet been generated, the order still appears as not shipped in the customer panel.

Warehouse Process and Cancellation Limit

Orders are delivered to the warehouse team in bulk, picked from shelves, packaged, and finally, a shipping label is printed and handed over to the cargo company.

Due to this bulk preparation process:

  • Withdrawing a specific order from processing leads to significant operational delays and confusion.
  • Due to difficulties caused by this in the past, cancellation is not applied to orders that have entered the packaging process.

Improvements are being made regarding current processes, and we aim to provide a more transparent experience in terms of status updates and transaction tracking.


2. Cancellation requests after shipping

Since orders are on their way to the cargo center after being packaged, they cannot be directly canceled. Instead, they are canceled by returning the product when the cargo reaches you. To cancel, follow one of the steps below;

3. Cancellation requests during delivery

When the cargo arrives at your door, you can state to the courier personnel that you wish to return the package (unopened). After the return is delivered to our warehouse and inspected by our warehouse team, cancellation and refund processes are initiated. Once the cancellation is processed, an automatic refund is made to the card used for the purchase within 1-10 days.

4. Cancellation requests after delivery

You can make a return request for desired orders or products by logging into your account associated with the email you used to place the order (or by creating an account with the same email).

RETURN CONDITIONS You can request a return within 14 (fourteen) days after receiving the product. Product return requests exceeding 14 days will not be accepted. Discount codes used in returned orders will be canceled. You must return the product in its original product packaging. (Except for damaged, broken, or defective products delivered) Product returns that have been opened or show signs of being opened for various reasons will not be accepted.

If the warehouse team receiving the product sees any signs of use, opening of the protective band or label, or wear on the packaging, they will not accept the return and will send the product back to the customer with the shipping cost to be paid by the recipient. In this case, the customer pays the return shipping fee upon delivery.

REFUND: After the return is received, the incoming products are first inspected, and if they meet the return conditions, the refund process for the order or products is initiated. Korendy initiates the refund to your card, and the fee is refunded to your card within 7-30 days, depending on your bank's processing speed. If you made a purchase with a single-use virtual card or canceled your card after the purchase, you may experience problems with the refund process.