Privacy Policy

All services provided in our store belong to and are operated by our company NEFAŞ BİLİŞİM ELEKTRONİK İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ, registered at www.facefactory.com.tr.

Our company may collect personal data for various purposes. Below, it is stated how and in what way the collected personal data is gathered, and how and in what way this data is protected.

By filling out various forms and surveys on our Membership or Store, members' personal information (such as name-surname, company information, phone, address, or e-mail addresses) is collected by our Store as required by the nature of the business.

Our company may send campaign information, new product information, and promotional offers to its customers and members from time to time. Our members can make any choice regarding receiving such information when becoming a member, and later change this choice in the account information section after logging in, or notify through the link in the informational message they receive.

During the approval process carried out via our Store or email, personal information transmitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope determined by the "Membership Agreement" we have made with our Members.

To identify system-related problems and quickly resolve any issues or disputes that may arise regarding the service provided, our Company records and uses the IP address of its members. IP addresses can also be used to generally identify users and collect comprehensive demographic information.

Our company may use the requested information, even outside the purposes and scope determined by the Membership Agreement, for direct marketing by itself or by individuals with whom it cooperates. Personal information may also be used to contact the user when necessary. Information requested by our company or provided by the user, or information about transactions made through our Store; by our Company and the individuals with whom it cooperates, even outside the purposes and scope determined by the "Membership Agreement", can be used in various statistical evaluations, database creation, and market research without disclosing the identity of our members.

Our company undertakes to keep confidential information absolutely private and confidential, to regard this as an obligation to secrecy, and to take all necessary measures and show due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or from unauthorized use or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our shopping sites. Your credit card information is never stored in our system.

When you enter the transaction process, there are two things to pay attention to to understand that you are on a secure site. One of these is a key or lock icon at the bottom line of your browser. This indicates that you are on a secure internet page and all your information is encrypted and protected. This information is used only in connection with the sales process and in accordance with the instructions you give. Information regarding the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol independently of our shopping sites and transmitted to the relevant bank for inquiry. If the card's availability is approved, the shopping continues. Since no information about the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/invoice/delivery address information for orders placed online with a credit card is checked by our company against Credit Card Fraud. Therefore, for customers placing an order for the first time on our shopping sites, the accuracy of financial and address/phone information must first be approved for their orders to reach the supply and delivery stage. If necessary, the credit card holder customer or the relevant bank is contacted for the verification of this information.

All information you provide when becoming a member can only be accessed and changed by you. If you protect your member login information securely, it is not possible for others to access and change information about you. For this purpose, operations are carried out within a 128-bit SSL security area during membership processes. This system is an unbreakable international encryption standard.

Internet shopping sites with information lines or customer service and clearly stated address and phone information are more preferred today. In this way, you can get detailed information about all matters you wonder about and get healthier information about the reliability of the company providing online shopping services.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our Store may provide links to other sites within its website. Our company does not bear any responsibility for the privacy practices and content of the sites accessed via these links. Advertisements published on our company's site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement relate only to the use of our Store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

1. In the limited cases stated below, our Company may disclose user information to third parties, outside the provisions of this "Privacy Policy". These situations are limited to:
2. Complying with obligations imposed by laws, decree-laws, regulations, etc., issued by competent legal authorities and currently in force;
3. To fulfill and implement the requirements of the "Membership Agreement" and other agreements concluded by our Store with users;
4. Requesting information about users for the purpose of conducting an investigation or inquiry duly carried out by a competent administrative and judicial authority;
5. Cases where it is necessary to provide information to protect the rights or security of users.

EMAIL SECURITY

Never write your credit card number or passwords in emails you send to our Store's Customer Service regarding any of your orders. Information in emails can be seen by third parties. Our company cannot guarantee the security of information transferred from your emails under any circumstances.

BROWSER COOKIES

Our Company may obtain information about users visiting our store and their use of the website by using a technical communication file (Cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and to dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your e-mail. Most browsers are initially designed to accept the technical communication file, but users can change the settings to prevent the technical communication file from arriving or to be warned when the technical communication file is sent.

Our Company may change the provisions of this "Privacy Policy" at any time by publishing them on the site or by sending electronic mail to users. If the Privacy Policy provisions change, they become effective on the date of publication.

For any questions and suggestions regarding our privacy policy, you can send an email to info@facefactory.com.tr. You can reach our Company using the contact information below.

• Company Name: NEFAŞ BİLİŞİM ELEKTRONİK İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
• Address: YEŞİLKÖY MAH. ATATÜRK CAD. DÜNYA TİCARET MERKEZİ NO: 10 /1 İÇ KAPI NO: 226 BAKIRKÖY/ İSTANBUL
• Email: info@facefactory.com.tr